Policies

Privacy Policy

Effective date: 14 October 2026
Last reviewed: 14 October 2026

1. About this Privacy Policy

Essential Tradewear Pty Ltd (ABN: [To be confirmed]) (“Essential Tradewear”, “we”, “us” or “our”) is committed to respecting your privacy and protecting the personal information we collect.

We sell workwear, uniforms and related products to businesses and individual customers through our website and direct sales channels, including telephone, email and in-person communications.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, request a quotation, contact us or otherwise interact with our business.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws. Where the Australian Privacy Principles apply to us, we will handle personal information in accordance with those principles.

2. What personal information we collect

The personal information we collect depends on how you interact with us.

This may include:

  • Contact details: Your name, business name, email address, telephone number, billing address and delivery address.
  • Order details: Products purchased, garment sizes, quantities, colours, customisation requirements, delivery instructions and order history.
  • Business details: Company information, business contact details, purchase orders, invoicing information and account records.
  • Payment information: Transaction records, payment status and billing details. Online payments may be processed securely by third-party payment providers.
  • Communications: Information contained in emails, telephone enquiries, quotation requests, customer feedback and other correspondence.
  • Website information: IP addresses, browser type, device information, pages visited and website usage information, where collected through our website technologies.

We only seek to collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

Please avoid providing sensitive personal information unless we specifically request it and its collection is lawful and necessary.

3. How we collect personal information

We may collect personal information directly from you when you:

  • Browse or purchase products through our website.
  • Place an order by telephone, email or in person.
  • Request a quotation or product information.
  • Establish or manage a business customer account.
  • Contact our customer service team.
  • Subscribe to marketing communications.
  • Complete a form or participate in a promotion.
  • Communicate with us through social media or other business channels.

Where appropriate and lawful, we may also receive information from your employer, business representative, authorised purchasing contact or service providers involved in fulfilling your order.

If you provide personal information about another person, you should ensure you are authorised to do so and that the person is appropriately informed where required.

4. How we use personal information

We may use personal information to:

  • Process and fulfil online and offline orders.
  • Prepare quotations and manage customer accounts.
  • Supply workwear, uniforms and related products.
  • Arrange payments, shipping, delivery, returns and refunds.
  • Respond to enquiries and provide customer support.
  • Communicate about orders, deliveries and account matters.
  • Maintain business, financial and accounting records.
  • Improve our products, services and website.
  • Send product updates, offers and promotional communications where permitted by law.
  • Prevent fraud, protect our systems and manage business risks.
  • Comply with legal, regulatory and contractual obligations.

Where applicable, we will take reasonable steps to ensure that personal information is used only for the purpose for which it was collected, a related purpose that is reasonably expected, or another purpose permitted by law.

5. Online purchases and payments

When you place an order through our website, we may collect the information needed to process your purchase, confirm your order, arrange delivery and provide customer support.

Payments may be processed by third-party payment service providers. Those providers may collect and process payment information under their own privacy policies and terms.

We do not intend to store full payment card details in our own systems unless this is specifically required for our operations and handled in accordance with applicable security requirements.

You should review the privacy and security information provided by any third-party payment service you use.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

  • Payment processors and financial service providers.
  • Freight, courier and delivery companies.
  • Website hosting, e-commerce and information technology providers.
  • Software and customer relationship management providers.
  • Suppliers, manufacturers and contractors involved in fulfilling orders.
  • Marketing and communications providers, where applicable.
  • Accountants, auditors, lawyers and other professional advisers.
  • Government agencies, regulators or law enforcement authorities where required or authorised by law.

We take reasonable steps, where appropriate, to ensure that third-party service providers handle personal information securely and consistently with their contractual obligations and applicable law.

We do not sell personal information to third parties for their own marketing purposes.

7. Overseas storage and disclosure

We currently understand that our business does not intentionally disclose personal information to overseas service providers.

However, certain website, e-commerce, payment processing, email or cloud service providers may store or process information outside Australia, depending on the services we use.

We will review our service providers and update this policy if overseas storage or disclosure becomes relevant. Where applicable, we will take reasonable steps to comply with Australian privacy requirements concerning overseas disclosures.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic and improve the online shopping experience.

These technologies may collect information about your device, browser and interactions with our website.

Where applicable, we may use third-party analytics or advertising tools to understand website usage and measure marketing effectiveness.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

The specific cookies and technologies used will depend on our website configuration and the services we have enabled.

9. Marketing communications

We may introduce email or SMS marketing to provide information about our products, new workwear ranges, special offers and other relevant business updates.

Where required, we will obtain consent before sending commercial electronic messages and will comply with applicable Australian marketing and spam laws.

Marketing messages will identify our business and include an appropriate way to unsubscribe. You may opt out at any time using the unsubscribe facility provided or by contacting us directly.

We will maintain appropriate records of marketing consent where required and action unsubscribe requests within the time required by law.

Opting out of marketing will not prevent us from sending necessary non-marketing communications about existing orders, transactions or other important account matters.

10. Security and retention of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the systems we use, these measures may include password protection, access restrictions, secure electronic storage, physical security and limiting access to authorised personnel.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships and meeting applicable legal and accounting requirements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, where lawful and practicable.

While we take reasonable precautions, no electronic storage system or method of transmitting information over the internet can be guaranteed to be completely secure.

11. Access to and correction of personal information

You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.

We will consider such requests in accordance with applicable law. We may need to verify your identity before providing access or making changes.

In certain circumstances, access or correction may be refused where permitted by law. If this occurs, we will provide an explanation where required.

12. Privacy complaints

If you believe we have mishandled your personal information, you may contact us using the details in the Contact us section below.

Please provide details of your concern and any relevant supporting information. We will review the matter and respond within a reasonable period, subject to applicable legal requirements.

If you are dissatisfied with our response, and the matter falls within its jurisdiction, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Third-party websites

Our website may contain links to third-party websites, payment services or other external platforms.

Those services may operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information.

We are not responsible for the privacy practices of third-party websites, subject to applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website with its updated review or effective date.

15. Contact us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Essential Tradewear Pty Ltd

NOTE: Business address is open by appointment only.

Please use the subject line “Privacy Enquiry” when contacting us by email.