Shipping & Returns

Effective date: 15 October 2026

Essential Tradewear Pty Ltd (“Essential Tradewear”, “we”, “us” or “our”) is committed to providing quality workwear and a straightforward shopping experience for our customers.

This Shipping and Returns Policy applies to purchases made through our online store by individual customers and business customers in Australia, unless otherwise agreed in writing.

1. Shipping and delivery

1.1 Shipping locations

We currently offer delivery within Australia, subject to delivery availability at the address provided at checkout.

International shipping is not offered under this policy. Please contact us if you wish to enquire about international orders.

1.2 Shipping costs

Shipping costs will be displayed at checkout before an order is finalised.

Any applicable delivery charges will be included in the order total before payment is completed. From time to time, we may offer free shipping or promotional delivery rates, subject to the terms of the relevant offer.

1.3 Order processing

We aim to process and dispatch orders as promptly as possible, subject to stock availability, payment confirmation and any personalisation or customisation requirements.

Orders containing customised, embroidered, printed or specially ordered products may require additional processing time. Where applicable, we will communicate any relevant timeframes to the customer.

1.4 Delivery timeframes

Delivery timeframes depend on the destination, the delivery service selected and the availability of the products ordered.

Any delivery estimates provided on our website or at checkout are estimates only unless we expressly agree to a specific delivery date in writing.

Delays may occur due to courier operations, public holidays, severe weather, peak trading periods or other circumstances outside our reasonable control. If we become aware of a significant delay, we will take reasonable steps to notify the customer.

We will not rely on a delivery estimate or delay provision to avoid our obligations under Australian Consumer Law.

1.5 Incorrect delivery details

Customers are responsible for providing accurate and complete delivery details when placing an order.

If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges may apply where permitted by law and where the additional cost results from the incorrect information.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that changes can be made once an order has been processed or dispatched.

1.6 Tracking and delivery issues

Where tracking is available, tracking details will be provided when the order is dispatched or made available by the carrier.

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the delay.

If an order is lost, damaged in transit or not delivered, we will work with the customer and the delivery provider to investigate and resolve the issue in accordance with our legal obligations.

2. Returns and exchanges

2.1 Change-of-mind returns

We do not offer refunds, returns, exchanges or store credit solely because a customer changes their mind.

This includes circumstances where a customer:

• Selects the wrong size or colour.
• Orders the wrong product.
• No longer requires the product.
• Finds the product cheaper elsewhere.
• Decides that the product is unsuitable for their preferences despite it matching its description.

Please review size charts, product descriptions and specifications carefully before placing an order.

This policy does not exclude or restrict any rights or remedies available under Australian Consumer Law.

2.2 Customised products

Customised, embroidered, printed or personalised products, and products made or specially ordered to the customer's specifications, are made to order and cannot be returned or exchanged for a change of mind.

This does not affect your rights where a customised product is faulty, incorrectly made, materially different from the approved specifications or otherwise fails to meet a consumer guarantee.

2.3 Incorrect, faulty or damaged products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please provide:

• Your order number or proof of purchase.
• A description of the problem.
• Photographs of the product or damage, where appropriate.

We may request reasonable information to assess the issue. We will then advise you of the next steps.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the failure.

We will not require customers to pay return shipping costs for a return where we are legally responsible for those costs.

3. Refunds

3.1 Refunds for faulty or non-compliant products

Nothing in this policy limits a customer's rights under Australian Consumer Law.

Where a product has a major failure, a customer may be entitled to reject the product and choose a refund or replacement, or keep the product and seek compensation for the reduction in value.

For a minor failure, we may be entitled to remedy the problem within a reasonable time in accordance with the law.

Any applicable refund, replacement, repair or other remedy will be determined in accordance with the customer's legal rights and the circumstances of the issue.

3.2 Refund processing

Approved refunds will generally be processed within 5–10 business days after the returned product has been received and assessed. The time taken for the funds to appear in the customer's account may depend on the payment provider or financial institution.

3.3 Refund method

Unless otherwise required by law, refunds will generally be made using the original payment method.

We will not substitute store credit for a refund where the customer is legally entitled to a refund.

4. Return shipping

For faulty, damaged, incorrect or otherwise non-compliant products, we will meet return shipping costs where required by law.

Customers should contact us before sending products back. Unauthorised returns may cause delays in processing, but will not affect any rights the customer has under Australian Consumer Law.

We recommend using a tracked delivery service for returned products and retaining proof of postage until the return has been resolved.

5. Business and bulk orders

Essential Tradewear supplies products to both individual customers and business customers.

Business, corporate, bulk and uniform orders may be subject to separate written arrangements concerning delivery schedules, quantities, product specifications, customisation, payment and returns.

Where a separate agreement applies, it will operate alongside this policy to the extent that the terms are consistent with applicable law.

Nothing in this section excludes any non-excludable rights or guarantees that apply to a business customer under Australian Consumer Law.

6. Order cancellations and amendments

If you need to cancel or amend an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed, customised or dispatched. However, we cannot guarantee that a cancellation or amendment will be possible once processing has commenced.

If an order cannot be supplied, or is cancelled by us, we will provide any refund or other remedy required by law.

Customised or personalised orders may be subject to additional cancellation arrangements disclosed before purchase, subject to applicable law.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or compensation if a product fails to meet an applicable consumer guarantee.

This policy is intended to operate consistently with Australian Consumer Law and does not limit any rights that cannot legally be excluded, restricted or modified.

Further information about consumer guarantees is available from the Australian Competition and Consumer Commission at accc.gov.au.

8. Contact us

For shipping enquiries, return requests, refunds or delivery issues, please contact Essential Tradewear Pty Ltd using the contact details below.

Please include your order number and a description of your enquiry so that we can assist you efficiently.

Essential Tradewear Pty Ltd

• Email: [To be confirmed]
• Website: [To be confirmed]
• Returns address: [To be confirmed]

9. Changes to this policy

We may update this policy from time to time to reflect changes to our business practices, delivery arrangements or legal requirements.

The policy published on our website at the time of purchase will generally apply to that purchase, subject to applicable law and any separately agreed terms.

Last updated: 15 October 2026