Policies

Terms & Conditions

Effective date: 15 October 2026
Last updated: 15 October 2026

These Terms and Conditions govern the sale and supply of products by Essential Tradewear Pty Ltd (referred to as “Essential Tradewear”, “we”, “us” or “our”) to customers (“you” or “your”).

By placing an order with us, purchasing our products or using our website, you agree to these Terms and Conditions, to the extent permitted by law.

Please read these Terms and Conditions carefully before placing an order.

1. About us

Essential Tradewear Pty Ltd supplies workwear, trade clothing and related products to individual customers, businesses and other organisations.

Our products may be purchased through our website and other sales channels we make available.

Our contact details are:

NOTE: Business address is open by appointment only.

Please contact us using the contact details published on our website or provided in your order confirmation if you have a question about these Terms and Conditions or an order.

2. Scope of these Terms and Conditions

These Terms and Conditions apply to purchases made directly from Essential Tradewear Pty Ltd, including online purchases and purchases through our other authorised sales channels.

Additional written terms may apply to business accounts, bulk orders, customised products or special supply arrangements. Where applicable, those additional terms will be communicated before the order is accepted.

If an additional written agreement conflicts with these Terms and Conditions, the additional agreement will take precedence only to the extent of the inconsistency and where legally permitted.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified.

3. Products and descriptions

We aim to ensure that all product descriptions, images, specifications, colours, sizes and prices are accurate and current.

However, you acknowledge that:

  • Product colours may appear differently depending on your screen, device or display settings.
  • Minor variations in colour, texture, finish or manufacturing may occur.
  • Product images are provided as a guide and may not represent every product detail.
  • Product availability, specifications and designs may change from time to time.

We will not knowingly misrepresent our products. Any product description, sample or representation remains subject to applicable Australian Consumer Law requirements.

If a product does not match its description or fails to meet a consumer guarantee, your statutory rights remain unaffected.

4. Product availability

All products are subject to availability.

We reserve the right to discontinue products, limit quantities or update our product range, subject to any existing contractual obligations and applicable law.

If we cannot supply a product you have ordered, we will notify you and arrange an appropriate resolution, including a refund where applicable.

We will not knowingly accept payment for products that we are unable to supply without taking appropriate steps to resolve the situation.

5. Orders and acceptance

When you submit an order, you are making an offer to purchase the selected products under these Terms and Conditions.

An order acknowledgement or automated confirmation email confirms that we have received your order. It does not necessarily mean that we have accepted the order.

An order will be accepted when we confirm acceptance or otherwise commence fulfilment in circumstances indicating acceptance.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • A pricing or listing error has occurred.
  • Payment has not been authorised or completed.
  • We reasonably suspect fraud or unauthorised activity.
  • The order contains incorrect or incomplete information that prevents fulfilment.
  • We are unable to supply the order for reasons beyond our reasonable control.

If payment has been taken for an order we cancel, we will provide an appropriate refund.

We will not use this clause to avoid obligations arising under applicable law.

6. Pricing and payment

Prices will be displayed or quoted in Australian dollars unless otherwise stated.

Applicable taxes, including GST where required, will be disclosed in accordance with Australian law.

Unless otherwise agreed in writing, payment must be made using the payment methods made available at checkout or through our nominated sales channel.

For online orders, the total payable amount will be displayed before you complete your purchase. Any applicable delivery charges will be calculated or displayed at checkout.

You are responsible for ensuring that your payment and billing details are accurate and that you are authorised to use the selected payment method.

For business customers operating under an approved credit account, payment terms will be those separately agreed in writing. If no credit terms have been agreed, payment is due as specified in the relevant invoice or order confirmation.

We reserve the right to correct genuine pricing errors before accepting an order. If an error is identified after payment, we will contact you to arrange an appropriate resolution, including a refund if the order is cancelled.

7. Shipping and delivery

7.1 Delivery locations

We currently offer shipping within Australia.

Delivery to a particular address or region is subject to service availability and the delivery options presented at checkout or agreed with us.

7.2 Shipping charges

Shipping charges are calculated or displayed at checkout, based on the delivery details and available shipping options.

Any additional charges applicable to a particular order will be disclosed before the order is finalised, where required by law.

7.3 Order processing and dispatch

Dispatch timeframes may vary depending on product availability, order size, customisation requirements and other fulfilment factors.

We will communicate an applicable dispatch estimate where available. Unless a specific timeframe has been expressly agreed, any stated timeframe is an estimate rather than a guaranteed delivery date.

Customised products, bulk orders and products requiring additional preparation may take longer to dispatch.

7.4 Delivery timeframes

Delivery times depend on the carrier, destination, service selected and other circumstances outside our direct control.

We will make reasonable efforts to fulfil orders within the communicated timeframe. We are not responsible for delays to the extent they are caused by circumstances beyond our reasonable control, subject to our legal obligations.

This clause does not remove any rights you may have if goods are not delivered within a reasonable time or if a failure to deliver breaches your rights under applicable law.

7.5 Incorrect delivery details

You are responsible for providing complete and accurate delivery information.

If an order is delayed, misdirected or returned because you supplied incorrect or incomplete details, we may need to arrange additional delivery or return services.

Any additional charges will be handled fairly and in accordance with applicable law.

7.6 Missing, damaged or incorrect deliveries

If your order arrives damaged, is incomplete, contains incorrect products or does not arrive within a reasonable time, please contact us promptly with your order details and any relevant photographs or supporting information.

We will investigate and work with you to resolve the issue in accordance with these Terms and Conditions and applicable consumer law.

8. Customised and personalised products

We may offer customised workwear and related products, including products featuring embroidered names, logos, business branding, printed designs or other personalised specifications.

You are responsible for checking and approving all information supplied for customisation, including:

  • Spelling, names and job titles.
  • Logo files and artwork.
  • Colours, placement and sizing.
  • Garment sizes, quantities and product selections.
  • Any written proof or artwork approval provided before production.

Production will proceed based on the specifications and approvals provided by you.

You must ensure that you have permission to use any logo, artwork, trademark or other material supplied to us for customisation.

You warrant that your supplied material does not knowingly infringe another person's intellectual property rights and that you have authority to request the customisation.

We may decline customisation requests that are unlawful, misleading, infringing or otherwise inappropriate.

8.1 Changes and cancellations

Once customised production has commenced, changes or cancellations may not be possible.

If a change or cancellation is requested, we will assess the production stage and any reasonable costs already incurred. Any charges will be subject to applicable law and the terms agreed for the order.

8.2 Returns of customised products

We do not offer returns or exchanges for customised products solely because you change your mind, select the wrong size, provide incorrect specifications or no longer require the products, subject to applicable law.

This restriction does not apply where you are entitled to a remedy under Australian Consumer Law, including where a customised product is faulty, incorrectly made, materially different from the approved specifications or otherwise fails to meet an applicable consumer guarantee.

9. Returns, refunds and exchanges

9.1 Change-of-mind returns

We do not offer refunds, exchanges or store credit solely because a customer changes their mind.

This includes circumstances where a customer:

  • Selects the wrong size or colour.
  • Orders the wrong product.
  • No longer requires the product.
  • Finds the product cheaper elsewhere.
  • Decides that the product is unsuitable for their preferences despite it matching its description.

This policy is subject to any additional rights we expressly offer and does not affect rights that cannot be excluded by law.

9.2 Faulty or incorrect products

If a product is faulty, damaged, unsafe, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, please contact us with your order details and a description of the problem.

Depending on the circumstances and the applicable law, you may be entitled to a repair, replacement, refund or other remedy.

The appropriate remedy will depend on the nature and seriousness of the failure and the applicable legal requirements.

9.3 Return assessment

We may request reasonable information to assess a reported product issue, including photographs, proof of purchase and details of how the product has been used or cared for.

Where a return is reasonably required to assess or resolve a problem, we will explain the return process.

Return shipping costs and collection arrangements will be handled in accordance with applicable law. We will not require you to bear costs that the law requires us to bear.

9.4 Refund processing

Where a refund is approved or legally required, we will process it within the applicable timeframe, ordinarily using the original payment method unless another method is agreed or required by law.

Any refund will be calculated in accordance with the applicable legal requirements and the circumstances of the order.

10. Sizing, fit and product care

You are responsible for reviewing available size charts, garment measurements, fit descriptions and product specifications before placing an order.

Where products are purchased for employees or other third parties, you should confirm the relevant sizes and specifications before ordering.

We recommend following the care instructions supplied with each product.

Damage caused by improper washing, unsuitable cleaning methods, unauthorised alterations, misuse, negligence or ordinary wear and tear may not constitute a product failure. This does not affect any rights you may have where the product independently fails to meet an applicable consumer guarantee.

11. Business and bulk orders

For business customers, including trade businesses, contractors, employers and organisations, additional conditions may apply to bulk purchases, repeat orders, account arrangements or customised uniforms.

Any agreed minimum quantities, production lead times, payment terms, artwork approvals or delivery schedules will be set out in the relevant quotation, order confirmation or separate written agreement.

Business customers should check all order quantities, product selections, sizes and specifications before approving an order.

Nothing in this section excludes statutory rights that apply to a business customer under Australian Consumer Law or other applicable legislation.

12. Intellectual property

All intellectual property rights in our website content, branding, product descriptions, original images, graphics, designs and other materials owned by Essential Tradewear remain with us or our relevant licensors.

You must not reproduce, distribute, modify or commercially exploit our intellectual property without our prior written permission, except where permitted by law.

Where you provide logos, artwork or other materials for customisation, you retain any rights you already hold in those materials. You grant us permission to use those materials only as reasonably necessary to fulfil your order and administer the relevant transaction.

13. Website use

If you use our website, you agree not to:

  • Use it for unlawful or fraudulent purposes.
  • Interfere with the operation, security or integrity of the website.
  • Attempt to obtain unauthorised access to systems or accounts.
  • Upload malicious code or other harmful material.
  • Copy or misuse website content in breach of intellectual property rights.
  • Provide false or misleading information when placing an order.

We may suspend or restrict access where reasonably necessary to protect the website, our business, our customers or other users, subject to applicable law.

We do not guarantee that our website will always be available without interruption or error.

14. Privacy and personal information

We collect and use personal information as reasonably necessary to process orders, arrange deliveries, provide customer service, administer accounts and conduct our business.

Our handling of personal information is subject to applicable privacy laws and our Privacy Policy.

Our Privacy Policy should be read together with these Terms and Conditions.

We will handle personal information in accordance with applicable legal obligations, including any privacy obligations that apply to our business.

15. Liability and consumer rights

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control, provided that this does not exclude liability that cannot lawfully be excluded.

Where the law permits a limitation of liability, any such limitation will apply only to the extent legally permitted and appropriate to the relevant transaction.

We do not exclude liability for conduct where exclusion would be unlawful.

16. Events beyond our control

We will not be responsible for delays or failures to perform obligations to the extent caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, industrial action, supply-chain interruptions, government restrictions or widespread technical outages.

We will take reasonable steps to minimise the impact of such events and communicate material delays where appropriate.

This clause does not remove any rights or remedies that you may have under applicable law.

17. Complaints and dispute resolution

If you have a complaint about a product, order, delivery or our service, please contact us using the contact details published on our website or provided in your order documentation.

Please include your order number, relevant product details and a description of the issue so that we can investigate.

We will make reasonable efforts to respond and resolve complaints fairly and promptly.

If a dispute cannot be resolved directly, either party may pursue any rights or remedies available under applicable law, including contacting the relevant consumer protection authority.

18. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our products, operations, website or legal obligations.

The current version will be published on our website with the effective or last-updated date.

Updated terms will generally apply to future orders. Changes will not retrospectively alter an existing agreement unless permitted by law or agreed by the relevant parties.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

20. Governing law

These Terms and Conditions are governed by the laws applicable in the Australian state or territory in which the relevant legal obligations arise, subject to applicable Commonwealth laws.

Any proceedings will be subject to the jurisdiction of the courts with lawful authority to hear the matter.

Nothing in this clause limits any mandatory rights or protections available under applicable Australian law.

21. Contact us

For questions about these Terms and Conditions, orders, delivery, returns or product concerns, please contact:

Essential Tradewear Pty Ltd

NOTE: Business address is open by appointment only.